Dialogues must go on; it’s a famous proverb in political world which reflects the importance of communication in conflict resolution. Both at micro and macro level a slighter brawl between two parties can not be finished without communication. In a street if two kids are fighting with each other a mediator has to interfere and make them complain of each other instead of hitting each other and both of them at once resort to shout and then talk and identify the faults of other, this is called the process of communication in a dispute resolution.
In large organizations most of the managers use more than half of their time to communicate with colleagues, subordinates, clients, contractors, bosses and other public’s not only to resolve conflict but to reduce the possibility of any unnecessary dispute to its minimum level and this is the basic spirit of communication in conflict resolution. They share their views with others, listen others viewpoint, try to feel brewing of any grievance in the rank and file of staffers, observe mutual interaction between staff members, assess the pace of work and evaluate the level of output just to know that is everything going right everywhere in the organization. Their main concern is not the conflict itself but undue stay of conflict anywhere in the company which obviously may hit the smooth functioning of the organization.
Communication in conflict resolution plays a vital role and it can be called the most effective tool to address the real issues which cause a dispute between two people or groups. It is widely said that if you will not talk you would distance yourself from others. Most of the grievances within a group intensify because of no debate over mutual issues. If people keep on talking they would be able to identify where problems lie and with mutual understanding reach to a conclusion on how to solve that problem and in this way they themselves resolve their disputes and need for third party mediation does not arise.
At global horizon conflict of any kind between two countries could never be resolved through any other means like war or lobbying but the only way both the conflicting nation find is talks, negotiations or dialogues which are different sides of a same coin and such countries’ decades long disputes settles amicably through table talks. On the other hand wars have done nothing so far other than killing millions of people in world history and left indelible lesson for people who still not ready to take it seriously and still engage in conflicts and adamant over not settling them just for their own ego and stubbornness. However, enlightened and advanced nations all around the world firmly believe in the process of dialogue to settle disputes of any types with other countries and hence why they are making progress in every field.
The process of communication could not be overlooked in running the affairs of any organization smoothly and in this way communication in conflict resolution speaks of its importance. In business educational institutions there is fully-fledged subject of business communication which describes the worth of this activity where apart from communicating with clients, stress is given on communicating effectively within the organization to ward off the rise of conflict and if it arises then to handle it without impacting the working of the organization.Do You Like This Post?